Neatkept
Neatkept Support
Email support@neatkept.com. We answer within two working days, in English or Ukrainian. If something went wrong, say what you did and what you saw; a screenshot helps.
How does the AI scan work?
When you photograph a box, a shelf or a product, the photo goes to our server in the EU, which asks an AI model (through DigitalOcean's inference service) what is in it. You get a list of proposed things and keep or drop each one; nothing is added without you. The photo stays with the things it shows.
Where is my data?
On our servers in the EU (Frankfurt). We don't show ads, sell data or track you. The privacy policy says what we keep and why.
Which languages does it speak?
The app is in English and Ukrainian. Search understands other languages too: ask for "дриль" and find the cordless drill.
Subscriptions
A plan belongs to a household, so everyone in it gets it. Manage or cancel a subscription in the iPhone's Settings → your name → Subscriptions. If you own the household and move to a new phone, open the plan in Neatkept's Settings and tap Restore purchases.
Taking my data with me, or deleting it
In Neatkept's Settings, Export my data makes a zip of everything: your places, things and photos. Delete account deletes your account and the households only you are in.
Printing labels
In Places, tap Print labels for an A4 sheet of QR labels. Stick one on a box and scan it to see what's inside. Codes you write by hand, like "W01", work too. Viewers can't print labels; owners and editors can.
Sharing with family
The household's owner opens the household in Settings and taps Invite someone. Send the link; the person joins as an editor (adds and moves things) or a viewer (only looks).